Refund policy

At DIVYAE, we take great care in crafting and packaging every order. If for any reason you are not completely satisfied with your purchase, you may request a return within 2 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original packaging along with all tags, accessories, and proof of purchase. Returns that do not meet these conditions may not be accepted. Costumer have to provide ₹120 return fee if they wish to return the product.

To initiate a return, please contact our customer support team at contact@divyae.in within 2 days of delivery. Once your request is reviewed and approved, we will provide instructions for returning the product. Items sent back without prior approval will not be accepted.

Please inspect your order upon delivery and notify us immediately if you receive a damaged, defective, or incorrect item. We will evaluate the issue and work promptly to provide a suitable resolution.

As each DIVYAE piece is carefully curated, certain items are not eligible for return or exchange, including personalized or custom-made products, gift cards, promotional items, and products purchased during special sale events unless they arrive damaged or defective.

If your return is approved and received in acceptable condition, your refund will be processed to the original payment method within 7–10 business days after inspection. Please note that processing times may vary depending on your bank or payment provider.

For customers located in the European Union, applicable consumer rights regarding order cancellations and returns will be honored in accordance with local regulations.

For any questions regarding returns, exchanges, or refunds, please contact us at contact@divyae.in. We are committed to ensuring a smooth and transparent experience for every DIVYAE customer.